An Update from Truxton Trust on Coronavirus (COVID-19)

 

Our lobby access remains restricted

We hope this message finds you and your loved ones safe and healthy. While much remains uncertain with COVID-19, we want to reassure you that we are here to help serve you as we work to thoughtfully increase access to our offices.

Currently, access to our offices is still restricted to employees only and many of our employees will continue to work from home if that is where they feel safest. In-person visits to our office may be available for clients, but these will need to be scheduled via email or phone by appointment only. To schedule an appointment, reach out directly to your dedicated officer, call us at 615-515-1700, or email us at [email protected]. Please expect to answer a few screening questions about your potential exposure to coronavirus (COVID-19). Pursuant to Order 8 from the Chief Medical Director of Health for the Metropolitan Government of Nashville and Davidson County, visiting clients and employees are now required to wear a cloth face covering or mask while in our offices.  A mask may be provided upon request.  The health and safety of our employees and clients is our top priority.

We plan to continue restricted access until we're confident we can provide an environment that is safe, clean, and comfortable for your visit. We are carefully monitoring conditions and guidance from the Centers for Disease Control (CDC) and Nashville’s phased approach to reopening.

When we open our doors to all visitors again, you can expect to see safety protocols we have implemented including increased cleaning and disinfecting, including the ATM and other high touch point areas, observing social distancing among employees and visitors, and requiring all to stay home if they feel sick or have had any known potential exposure to coronavirus (COVID-19).

How you can work with us in the meantime

We are here for you and are eager to make these unprecedented times easier on you and your family or business. Please do not hesitate to reach out directly to your dedicated officer, call us at 615-515-1700, or email us at [email protected]. And as always,our full range of services can be accessed online.  Please visit the Client Login options at the top of this site or download our Mobile Banking App:

    

If you aren’t enrolled in online access or need help, please call us at 615-515-1700. 

It is our goal that these safety precautions will not cause too much inconvenience, and we appreciate your patience. Take care of yourselves and your loved ones.